Refund policy

Return & Refund Policy

At APX Swatch Official, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you.

1. Returns

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in its original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Items marked as non-returnable at the time of purchase

3. How to Initiate a Return

To request a return, please contact our support team at:

Email:

Please include:

  • Your order number
  • The reason for your return
  • Photos of the item (if applicable)

Once your request is reviewed and approved, we will provide detailed return instructions.

Please note:

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost or missing return shipments

4. Refunds

Once your return has been received and inspected, we will notify you via email regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Refunds are typically processed within 10 business days after approval

Please note that processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

Please include photos clearly showing the issue. We will arrange a replacement or refund at no additional cost.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the original item for a refund and place a new order through our website.

7. Late or Missing Refunds

If you have received confirmation of your refund but have not yet received the funds:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Allow additional processing time before contacting support

If you still need assistance, please contact us at:

8. Contact Information

For any questions regarding this Return & Refund Policy, please contact us:

APX Swatch Official
Website: www.apxswatchofficial.com
Email:contact@apxswatchofficial.com