At APX Swatch Official, we are committed to processing and delivering your orders in a timely and efficient manner. Please review the information below regarding our shipping procedures and estimated delivery timelines.

1. Order Processing

All orders are processed within 3 business days (Monday through Friday, excluding weekends and public holidays) from the date the order is placed.

Please note:

Orders placed on weekends or public holidays will begin processing on the next business day
During high-demand periods, promotional events, or holidays, processing times may be extended
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available)

We reserve the right to delay or cancel processing in cases involving payment verification, suspected fraudulent activity, or unforeseen operational issues.

2. Shipping Timeframes

After processing, orders are typically delivered within 8–12 business days.

Please note that shipping timelines are estimates only and are not guaranteed. Delivery times may vary due to circumstances beyond our control, including but not limited to:

Carrier or courier delays
Weather conditions or natural disruptions
Customs inspections or import procedures
Incorrect or incomplete shipping information provided at checkout

3. Estimated Total Delivery Time

The estimated total delivery timeframe is approximately:

11–15 business days
(3 business days processing + 8–12 business days shipping)

Business days exclude weekends and public holidays.

4. Shipping Address Responsibility

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

APX Swatch Official is not responsible for delays, failed deliveries, lost shipments, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

5. Delayed, Lost, or Stolen Packages

Once an order has been shipped, responsibility for delivery rests with the shipping carrier.

If your package is delayed, lost, or marked as delivered but cannot be located:

Please contact the shipping carrier directly using your tracking number
If additional assistance is needed, contact our support team with your order number and relevant details

While we are not liable for carrier-related delivery issues, we will make reasonable efforts to assist you in resolving the matter.